What do you do for lost & damage during shipment
In rare cases of shipping issues, erfashion.com will help the customer in resolving them. These issues include:
- Damaged goods or packages during shipment:
The customer should refuse the receipt of the goods if possible and immediately file a claim to the courier. If the goods are found to be damaged after the receipt, the customer should notify the courier within the first 24 hours. Customer should also contact erfashion. erfashion.com will help process the claim with the courier. Once the issue has been confirmed, erfashion.com will follow up the insurance claim with the courier and prepare for sending the replacement as soon as the lost is compensated.
- Lost or misrouted shipment at courier's fault:
erfashion will pursue the insurance claim with the courier and will either recover the shipment or send replacements to the customer as soon as the claim has been confirmed and the lost compensated.
- Delivery to the wrong address:
If the courier causes the error, erfashion.com will work with the courier to recover the shipment or resend replacement after the insurance claim is confirmed and lost compensated.
If erfashion.com causes the error, erfashion.com will try to recover the lost shipment in reasonable time frame or compensate the lost up to the total order value once the recovery attempt is deem futile. Such a case is extremely rare because all order details is confirmed and verified in writing by both parties and the courier before the goods are shipped.
If the buyer provides a wrong shipping address, erfashion.com will help the buyer to recover the lost shipment at buyer's cost. No other compensation will be made in such a case.
